Members of the platform have expressed outrage after an update resulted in listings displaying inaccurate size information.
The popular resale platform has updated its size classifications for women's and children's garments without notifying all shoppers about the modification.
Digital Channels Response
Numerous buyers and vendors are expressing on platforms stating that platform listings now display a modified sizing category than originally posted because of the remapping.
The company said the revised method more closely matches similar services.
The platform has recommended to review their products and update the measurements by hand when needed, which has left users frustrated.
Sizing System Modifications
Earlier, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.
The updated approach includes a letter with a size spectrum for example S/UK 8-10.
With some products, the measurements have been reclassified - such as a large size was formerly size 12 but currently displays as UK 16-18.
Member Stories
Frankie Bridger, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
A different member, from Glasgow, said garments she listed on Vinted with size 14 labels were appearing on the platform as larger sizing 20-22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she stated.
Manual Updates
A different user, from Derby, explained she became annoyed due to the update requiring manual adjustment the sizing for "all her products".
"This situation is especially annoying, since I have chronic health issues and platform income has been essential following partial earnings loss," she explained.
Service Background
The service features exceeding 100 million members, including 18 million in the UK.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This is not the initial instance where an unanticipated change on the platform has faced criticism: previously, the platform withdrew an update to its shipping options following member complaints.
